Returns & Damages
What is your Refund Policy?
We want our customers to be satisfied with our products. At times customers are not happy with the items they received we give them the option to return them. Please contact Customer Service at 1-866-263-1695 within 7 days after receiving the order for a Return Merchandise Authorization before sending any items back to us. Please note that WE WILL NOT accept any return without a Return Merchandise Authorization. No returns are accepted after 7 days. The products MUST to be in original condition and packaging. We reserve the right to reject any returns that do not meet these conditions. Tracking # Must to be provided.
There is a 20% RESTOCKING FEE for all items returned. The customer is responsabile for all shipping charges for receiveing and sending items back. We do not accept partial returns (you must return the full quantity ordered). All refund will be issued only upon arrival of return items.
We DO NOT accept any returns for Confetti Flowers, Tulle with Confetti, Favor Tags or any other personalized item that was created for the customer. We DO NOT accept returns also for samples and Clearance items.
What do I do if I received something damaged?
Please contact Customer Service at 1-866-236-1695, indicate the items that are damaged and send photos of the damaged goods to firstname.lastname@example.org. After we received the photos we will replace the damaged items. Please note that My Italian Favors will not be held responsabile if the item is not in stock. In the case that the damaged item is out of stock we will issue you a refund only for the damaged items. All replacements are sent by UPS/FEDEX Ground service. My Italian Favors will not be responsible if the item will be not delivered for the client's event . ALL CLAIMS MUST BE MADE WITHIN 7 DAYS OF RECEIVING YOUR ORDER.Only one claim may be made per order. We deals in many types of materials. Variations in ceramics, porcelains, glass that occur naturally in production of these materials are not considered damages.
Since most items in our line are handmade, My Italian Favors cannot be responsible for variations in color, minor variations in design, size, shape, weight or to any accessories added to the product in assembly (stones, crystals, pearls etc). Our customers can be assured that we make every effort possible to control the quality of our products. Packaging coloring may also vary and exact coloring cannot be guaranteed since items may been ordered and different times. My Italian Favors will not be held responsible for any claim made regarding variations of coloring of the item or its packaging, or any fees that may arise to remedy any such claims.